Delete your Cue account.

In the app

1. 1Open the Cue app and sign in.
2. 2Go to the “Profile” tab.
3. 3Tap “Delete account”, below “Sign out”.
4. 4Tap “Delete” to confirm.

Your account is deleted straight away and you're signed out on every device. This can't be undone.

If you own a venue on Cue, the app can't delete your account until the venue is transferred or closed. Email info@cue-app.net and we'll help.

Without the app

Can't use the app, for example because you no longer have your phone? Email info@cue-app.net and we'll delete the account for you.

In your email, tell us:

• The email address or mobile number on your account.
• That you want the account deleted.

To protect your account, we'll ask you to confirm that it's yours before we delete it. We'll email you once it's done.

What we delete

• Your name, email address and mobile number.
• Your password, and any Google or Apple sign-in linked to the account.
• Your profile photo.
• Your saved venues and your notification history.
• Your devices' notification tokens, so we can't send you notifications again.
• Your roles on venue teams, and any open team invitations.
• Every signed-in session, on every device.

What we keep

Some records stay after the account is deleted:

• Your past bookings stay with the venues as their record of the reservations, including the guest name and phone given on each booking. We remove that name and phone 24 months after the reservation date.
• A closed-account record: an internal number, the account type, and the dates the account was opened and closed. It holds no name, email address or mobile number. Kept for 12 months after the account is closed.
• Records of the text message codes we sent to your number: the number, when each code was sent, how many tries were made, and a one-way hash of the IP address that asked for it. Kept for 30 days.
• Records of the email codes we sent to confirm an email address you added: the address, when each code was sent and how many tries were made. Kept for 30 days.
• Copies of the emails we sent you, deleted 90 days after sending.
• Our database backups, which are replaced within 30 days.

You can ask us to erase what's left, including the name and phone on your bookings, by emailing info@cue-app.net.

How long it takes

• In the app: straight away.
• By email: within 30 days of you confirming the account is yours.
• Records we keep: removed on the schedule above.