Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, mobile phone, tablet) when you visit a website. Cookies help websites function properly, improve performance, enhance security, and provide insights into user behavior.

Cookies may be:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (remain until deleted or expired)

  • First-party cookies (set by Cue)

  • Third-party cookies (set by service providers)

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. Without them, certain services cannot operate.

They may include cookies that:

  • Maintain login sessions

  • Enable secure account access

  • Prevent fraud

  • Manage load balancing and system stability

These cookies do not require consent under most data protection regulations.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with the Platform so we can improve functionality and performance.

They may collect:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • General geographic region (non-precise)

Analytics data is aggregated and used to improve service reliability and user experience.

2.3 Functional Cookies

These cookies allow the Platform to remember preferences such as:

  • Language selection

  • Device preferences

  • Saved settings

Disabling these cookies may impact user experience.

2.4 Security Cookies

We use security-related cookies to:

  • Detect malicious activity

  • Prevent automated abuse

  • Protect accounts

  • Monitor suspicious login attempts

These cookies are critical to maintaining Platform integrity.

2.5 Future Advertising or Marketing Cookies

Cue does not currently use advertising cookies for behavioral marketing.

If marketing cookies are introduced in the future, users will be provided with appropriate notice and consent mechanisms where required by law.

3. Third-Party Cookies

Cue may use third-party service providers for:

  • Cloud hosting

  • Security services

  • Performance analytics

  • Infrastructure monitoring

These providers may place cookies subject to their own privacy policies.

Cue does not control third-party cookie practices but ensures that providers are selected with appropriate data protection standards.

4. How You Can Control Cookies

Users may manage cookie preferences through:

  • Browser settings

  • Device privacy controls

  • Cookie consent banner (where applicable)

Disabling certain cookies may affect Platform functionality, including login, reservation processing, and security features.

5. Data Protection and Retention

Information collected via cookies may constitute personal data under applicable law.

Cue processes cookie-related data in accordance with:

  • Jordan Personal Data Protection Law (PDPL)

  • Applicable international data protection standards

Cookie data is retained only as long as necessary for:

  • Operational purposes

  • Security monitoring

  • Legal compliance

6. Changes to This Policy

Cue reserves the right to update this Cookie Policy at any time. Updates will be reflected by a revised “Effective Date.”

Continued use of the Platform after updates constitutes acceptance of the revised Policy.