Privacy Policy

This Privacy Policy describes how Cue Technologies (“Cue”, “we”, “us”, or “our”) collects, processes, stores, and protects personal data in connection with the Cue website, mobile application, and related services (collectively, the “Platform”).

Cue is registered in the Hashemite Kingdom of Jordan and operates in accordance with applicable data protection laws, including the Jordan Personal Data Protection Law (PDPL), and internationally recognized data protection standards.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Policy applies to:

  • Individuals submitting reservations (“Users”)

  • Hospitality businesses partnering with Cue (“Partners”)

  • Visitors to the Cue website

This Policy does not apply to third-party restaurants or venues. Once you attend a reservation, that business’s own privacy practices apply.

2. Categories of Personal Data Collected

Cue may collect and process the following categories of personal data:

2.1 Account and Contact Information

  • Full name

  • Email address

  • Phone number

2.2 Reservation Information

  • Date and time of reservation

  • Party size

  • Special notes voluntarily submitted

2.3 Technical and Usage Information

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Log data

  • Interaction history

2.4 Communication Records

  • Messages sent through the Platform

  • Support inquiries

Cue does not intentionally collect sensitive personal data (such as health, biometric, or religious data). Users should not submit such information through reservation notes.

3. Legal Basis for Processing

Cue processes personal data based on:

  • Performance of a contract (to facilitate reservations)

  • Legitimate interests (platform security, fraud prevention, service improvement)

  • Legal obligations (regulatory compliance)

  • User consent (where required by law)

4. Purpose of Processing

Personal data is processed for the following purposes:

  • Facilitating reservation coordination

  • Transmitting booking information to Partners

  • Providing customer support

  • Ensuring platform security and fraud prevention

  • Improving system performance and user experience

  • Enforcing Terms of Service

Cue does not sell personal data.

5. Data Sharing

Cue may share personal data with:

5.1 Participating Partners

Limited data necessary to fulfill reservation requests.

5.2 Service Providers

Cloud hosting providers, infrastructure providers, analytics services, and security vendors bound by confidentiality and data protection obligations.

5.3 Legal Authorities

Where required by applicable law, court order, or governmental request.

Cue does not permit third parties to use personal data for independent marketing purposes.

6. Cross-Border Transfers

Personal data may be processed or stored outside the Hashemite Kingdom of Jordan where Cue’s infrastructure providers operate.

Where such transfers occur, Cue implements appropriate safeguards consistent with applicable data protection standards to ensure adequate protection.

7. Data Retention

Cue retains personal data only for as long as necessary to:

  • Provide the Platform

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Data may be anonymized for analytical purposes once no longer operationally required.

8. Security Measures

Cue implements reasonable technical and organizational safeguards, including:

  • Role-based access controls

  • Encrypted data transmission where applicable

  • Secure hosting environments

  • Internal access restrictions

  • Monitoring for unauthorized access

However, no internet-based system can guarantee absolute security. Users acknowledge inherent risks in electronic data transmission.

9. User Rights

Subject to applicable law, Users may have the right to:

  • Request access to their personal data

  • Request correction of inaccurate data

  • Request deletion of personal data (subject to legal retention requirements)

  • Object to certain processing

  • Withdraw consent where processing is consent-based

10. Automated Processing

Cue uses automated systems to process reservation data and manage booking workflows.

These systems facilitate operational efficiency but do not make legally binding decisions independent of Partner confirmation.

11. Children’s Data

The Platform is not intended for individuals under the age of 18 without parental or guardian consent.

Cue does not knowingly process personal data of minors without appropriate authorization.

12. Third-Party Links

The Platform may contain links to third-party websites. Cue is not responsible for the privacy practices of those websites.

13. Limitation of Liability

To the maximum extent permitted by law, Cue shall not be liable for unauthorized access resulting from factors beyond its reasonable control, including cyberattacks or force majeure events.

14. Changes to This Policy

Cue reserves the right to amend this Privacy Policy at any time. Updated versions will be published with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised Policy.